Terms
Privacy, payment and booking terms
Plain terms for online fire door survey bookings, Stripe payment and access assumptions.
Online survey assumptions
The online price is for a standard visual fire door survey, also known as a non-intrusive survey. It does not include opening-up, removing architraves, intrusive investigation, repairs, replacement parts, resident liaison, waiting time or return visits.
Online prices assume all doors are in one building, over no more than 5 floors, and can be accessed without delay during the booked survey visit. Doors that cannot be accessed, require waiting time, require a return visit, or are in additional buildings/floors may be charged separately.
Intrusive and repair works
If intrusive investigation is required, this will be quoted separately. Intrusive works may include opening-up, removing architraves, checking concealed areas, inspecting frame/wall gaps or investigating hidden fire stopping.
Survey prices do not include remedial works, replacement ironmongery, replacement seals, glazing, signage, closers, locks, door leaves, frames, decoration or access control works unless specifically quoted.
Payments and data
Online payments are processed by Stripe Checkout. FDS does not store card details. Booking details are stored so FDS can confirm attendance time, access arrangements and survey records. Contact us for privacy requests.
Optional analytics and advertising measurement
Google Analytics and Microsoft Clarity help us understand website use. Google Ads measurement helps us understand which adverts lead to accepted enquiries and paid survey bookings. These are separate, optional choices. Both are off until you accept them; you can reject either and still use the website.
Use the Cookie preferences button in the footer to change your choice. Choices expire after 180 days. Withdrawing consent clears first-party measurement cookies and reloads the page to stop the relevant libraries.
Analytics may use Google cookies such as _ga and Clarity cookies _clck and _clsk. Advertising measurement may use _gcl cookies. Advertising personalisation is disabled. Our Google events do not include your name, email, telephone number, enquiry message, URL query string or URL fragment. Clarity form fields remain masked.
Accepted enquiry events use an opaque reference to prevent duplicates. A paid booking event is sent only after the server verifies a completed live payment and its actual amount. Browser records help prevent repeated events; an identical enquiry request is recognised for 24 hours to avoid duplicate processing. These checks are not a customer profile.
Read Google’s privacy policy and Microsoft’s privacy statement. ChatGPT advertising measurement has its own separate choice described below.
Optional ChatGPT ad measurement
Fire Door Survey uses a separate, optional choice to measure enquiries and paid survey bookings from its ChatGPT adverts. This is off unless you select “Allow ChatGPT ad measurement”. Rejecting it does not prevent you from using the site, sending an enquiry or booking a survey. Accepting Microsoft Clarity analytics does not accept ChatGPT ad measurement, and the existing Google tracking is separate from this choice.
If you allow measurement, your browser stores the ChatGPT click reference, where present, the advert's campaign labels, the public landing-page path, timestamps and a random attribution reference. The first permitted ChatGPT visit is retained for 30 days without extending that period when you visit another page; a later permitted ChatGPT visit is kept separately. The preference lasts up to 180 days. We remove the ChatGPT click reference from the visible page address before the site's existing analytics scripts run. We do not install an OpenAI browser pixel.
When you submit an enquiry or start a booking, the permitted attribution and consent record are sent to FDS with that request. FDS links them to the enquiry reference or booking and Stripe payment references. FDS uses the existing booking and Stripe payment references to make this link on its server; your raw ChatGPT click reference is not sent to Stripe. FDS may send OpenAI a click reference, a unique conversion event reference, event time, a public page address, and the value and currency of a confirmed paid booking. We do not send OpenAI your name, contact details, enquiry text, attachments, site address or payment-card details through this integration.
Campaign labels alone identify a declared campaign visit; they do not prove that OpenAI served an advert or attributed a conversion. Advert preview visits are excluded. Failed or cancelled payments do not create a paid-booking conversion.
The browser acquisition record expires after 30 days. Server acquisition identifiers are initially kept for up to 30 days and, after a linked conversion, may be kept for up to a further 90 days, capped at 121 days from the first permitted visit. Separate enquiry, payment and conversion-processing references are kept for up to 120 days. Ordinary business enquiry and booking records are handled separately and are not deleted by changing advertising consent.
Use the “ChatGPT ad privacy” control at the foot of any page and select “Reject ChatGPT ad measurement” to withdraw. This clears the browser acquisition record and requests deletion of the associated advertising identifiers from FDS. A random deletion capability is kept for up to 121 days so you can withdraw after the browser acquisition expires. If the deletion request cannot be sent immediately, the browser retains only that capability to retry. FDS keeps a withdrawal marker with the random reference and a hashed deletion capability for up to 180 days to prevent replay. Withdrawal stops future sending; it does not itself recall events already sent to OpenAI. Contact FDS for questions or other privacy requests, including requests concerning data already shared.
To prevent duplicate enquiries after connection failures, the browser may also store a random enquiry request reference and a hash of the submitted details and files in sessionStorage for up to 24 hours, clearing it after a successful response. The form text and files are not stored there. This operational retry protection is separate from advertising consent.