Terms & Conditions for online survey bookings

1. Online survey booking scope

Online booking is available only for straightforward fire door surveys of 1 to 50 doors where the standard assumptions are met. Larger or more complex enquiries should use the request quote route.

2. Standard visual survey only

The online price is for a standard visual fire door survey. It is intended to provide a practical visual report of accessible doors and visible defects.

3. Intrusive works excluded

Intrusive investigation is not included. This includes opening-up, removing architraves, checking concealed areas, inspecting frame/wall gaps or investigating hidden fire stopping.

4. Repairs and replacement parts excluded

Survey prices do not include remedial works, replacement ironmongery, replacement seals, glazing, signage, closers, locks, door leaves, frames, decoration or access control works unless specifically quoted.

5. One building / five floors / easy access assumption

Online prices assume all doors are in one building, over no more than 5 floors, and can be accessed without delay during the booked survey visit.

6. Failed access policy

Online survey prices assume all doors are available without delay during the booked visit. If FDS attends site and cannot access the required doors, FDS will wait for up to 60 minutes. If access is still not available, the visit may be treated as failed access. No refund or discount will be given for failed access, locked doors, unavailable residents, missing keys, no site contact, or doors that cannot be inspected on the agreed visit. A return visit will be quoted or charged separately.

7. Attendance guarantee

If FDS fails to attend on the agreed survey date, you can choose either a new survey date or a refund of the survey fee paid. This guarantee does not apply where FDS is unable to complete the survey because of failed access, unsafe conditions, incorrect booking information, unavailable doors, missing keys, unavailable residents, or circumstances outside FDS’s reasonable control.

8. Cancellation and refund policy

Where the customer is acting as a consumer, statutory cancellation rights may apply to online bookings. If you ask us to provide services within any applicable cancellation period, you agree that we may begin arranging and providing the service for the booked date. If the survey has already been completed, or FDS has attended site and the visit has failed because access was not available, refunds may not be available except where required by law.

For business customers, cancelled bookings, failed access and reattendance are handled in accordance with these terms.

9. Payment through Stripe

Online payments are processed through Stripe Checkout. FDS does not store card details. A booking is treated as paid only after Stripe confirms payment to FDS.

10. Completion records wording

When FDS completes remedial works, we can issue a completion record confirming the works carried out by us. This is not a manufacturer’s certificate for the original doorset, does not certify works carried out by others, and is not a replacement for original fire door certification, a fire risk assessment, or Building Control approval.

11. Limits of survey/report

A standard visual survey is limited to visible and accessible parts of the doors at the time of attendance. It is not a fire risk assessment, Building Control approval, manufacturer certification, or a guarantee that concealed elements comply.

12. Contact details

Fire Door Survey / FDS
01727 744 558
Contact us